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24×5 OIT Service Desk, how can we improve and help you?

PRESENTERS: OIT Service Desk staff and Paula Batton DEPARTMENTS: OIT Service Desk FORMAT: Poster of Information Table ABSTRACT: We would have analysts from the OIT ServiceDesk by the poster throughout the event to accept feedback on how will can better support the University. Poster info could include large recent projects, analyst bios, and some basic […]

15 Minutes Could Save You 15 Hours or More a Year Using ServiceNow

PRESENTERS: Stephanie Sutherland, Leah Ghedir, Maureen Fehrs, Will Johnson Jr., Judy Whitesell, Nathan Bost DEPARTMENTS: Duke Health Technology Solutions (DHTS) IT Service Management FORMAT: Poster or Information Table ABSTRACT: Abstract: The Duke Health Technology Solutions IT Service Management Team will share ServiceNow tips and tricks aimed at improving the day-to-day user experience of the ServiceNow […]