PRESENTERS: Stephanie Sutherland, Leah Ghedir, Maureen Fehrs, Will Johnson Jr., Judy Whitesell, Nathan Bost
DEPARTMENTS: Duke Health Technology Solutions (DHTS) IT Service Management
FORMAT: Poster or Information Table
ABSTRACT:
Abstract: The Duke Health Technology Solutions IT Service Management Team will share ServiceNow tips and tricks aimed at improving the day-to-day user experience of the ServiceNow platform. We’ll connect with our walk up audience by giving quick, direct, and easy 2 or 3 minutes tips, as well as provide additional support materials. We’ll demonstrate 5 tips at the top of the hour, 5 others at a quarter after, and another 5 at the bottom of the hour, and then repeat! Users can come back at a different time of the hour to get a different set of tips! These tips will empower our users to be more efficient in their day-to-day work and management within ServiceNow.
- Reports and Basics
- Basic filtering
- Adding columns and managing data
- Managing your profile and email notifications
- Tagged Documents
- Easy access to records
- Improving organization of records
- Bookmarks
- Customizing navigation
- Reducing clicks
- Creating a Homepage
- Real time data management
- Tracking your work
